Gino Cerruti specialise in the design and manufacture of beautiful evening, bridal and prom dresses sold in boutiques and stores around the world. With a passion for producing quality, beautiful and original products, Gino Cerruti are keen to grow and become a market leader in the special occasion wear fashion industry.
The successful applicant will be dedicated to providing incredible customer service to wholesale and retail customers, maintaining and developing the customer database and processing sales. You will be expected to provide a full end to end service ensuring complete customer satisfaction.
The ideal candidate will have excellent verbal and written communication skills, especially telephone manner, be a dynamic and motivated individual and passionate about the Gino Cerruti brand and products.
Main jobs, tasks & responsibilities:
Process wholesale and retail orders and sales
Respond to Sales inquiries and concerns by phone, email or in person and follow through until a sale is achieved
Develop and manage the CRM
Regular client contact to ensure excellent customer care is provided.
Develop and maintain Sales and promotional materials
Follow up on Sales activity
Perform quality checks on product and service delivery
Conduct market research and surveys
Prepare and present weekly Sales reports for analysis
Assist with trade show organisation
Monitor competitors, market conditions and product development.
Any other duties as required
General requirements, key skills and attributes:
Computer and internet literate. Proficient with all standard software packages (Word, Excel)
Excellent verbal and written communication skills, especially telephone manner.
Very organised with a keen eye for detail
Passionate about your work with a ‘can-do’ attitude
Ambitious, motivated, disciplined and career orientated
Knowledge of customer service principles
Good planning and strategising skills
Ability to use own initiative.
Enjoy the challenge of talking to potential customers.
A natural multi-tasking capability
Adaptability – You must be open to change and adapt as the company grows.
Ability to cross / up-sell
Punctual and well-presented
You will be working directly with the Gino Cerruti founders to develop clever and creative marketing campaigns to reach existing and potential customers. You will also become involved in the product selection and design process, influencing the new products produced.
If you like what we do and are ready to join a creative team, please email your CV and cover letter to: mail 'at' ginocerruti 'dot' com.